Customer Service Excellence Series Training Course Material Pack

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Customer Service Excellence Series®

Customer Service Excellence Series®

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Customer Service Excellence Series®
6 Complete Courseware Packages in One

$599.95 $1049.75

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Great Value

For Money

Master Customer Service Excellence Today!

Boost Your Team’s Customer Service Skills!

Deliver World-Class Customer Service Now!

Introducing the Complete "Customer Service Excellence Series®"

A comprehensive package to facilitate a range of professional Customer Service Excellence programs. This offer not only provides substantial savings but also ensures your diverse customer service training needs are met. With five programs, you’ll be equipped to teach fundamental world-class customer service principles and apply specific best practice techniques in a lively, engaging learning atmosphere. This includes a variety of games and activities that effectively convey key concepts and reinforce learned skills. Explore the brief summaries of each program below or click on the program names for detailed outlines and samples.

The Customer Service Excellence Series includes:

"Comprehensive 10-Day Training Program Series" - Empowering Front-line Service Teams and Customer-Facing Roles

Vision, Energy Passion To Serve

Vision, Energy & Passion To Serve
(2 Days)

Igniting Vision, Energy, and Passion in Face-to-Face Customer Service:

Targeting front-line staff delivering face-to-face interactions, this program instills a dynamic approach to service excellence.

Pathways to service excellence

Pathways to service excellence
(2 Days)

Mastering Pathways to Service Excellence:

Tailored for front-line personnel in face-to-face interactions, this program guides them in achieving service excellence.

Find a way to say YES

Find a way to say YES!
(2 Days)

Saying "YES!" in Call Center Customer Service:

Specifically designed for front-line call center staff, this program equips them with the skills to provide affirmative solutions.

Passionate Retail Experts

Passionate Retail Experts
(2 Days)

Fostering Passionate Retail Experts:

Geared towards front-line retail personnel, this program hones their customer service skills to create exceptional retail experiences.

Setting others up for success

Managing The Customer Experience
(1 Day)

Strategies for Managing the Customer Experience:

Designed for managers, this program provides insights and strategies for overseeing and optimizing the customer journey.

Setting others up for success

Setting others up for success
(1 Day)

Enabling Success for Internal Customers:

This program focuses on equipping staff with the tools to deliver outstanding service to internal colleagues.

Vision, Energy Passion To Serve

Vision, Energy & Passion To Serve
(2 Days)

Igniting Vision, Energy, and Passion in Face-to-Face Customer Service:

Targeting front-line staff delivering face-to-face interactions, this program instills a dynamic approach to service excellence.

Pathways to service excellence

Pathways to service excellence
(2 Days)

Mastering Pathways to Service Excellence:

Tailored for front-line personnel in face-to-face interactions, this program guides them in achieving service excellence.

Find a way to say YES

Find a way to say YES!
(2 Days)

Saying "YES!" in Call Center Customer Service:

Specifically designed for front-line call center staff, this program equips them with the skills to provide affirmative solutions.

Passionate Retail Experts

Passionate Retail Experts
(2 Days)

Fostering Passionate Retail Experts:

Geared towards front-line retail personnel, this program hones their customer service skills to create exceptional retail experiences.

Setting others up for success

Managing The Customer Experience
(1 Day)

Strategies for Managing the Customer Experience:

Designed for managers, this program provides insights and strategies for overseeing and optimizing the customer journey.

Setting others up for success

Setting others up for success
(1 Day)

Enabling Success for Internal Customers:

This program focuses on equipping staff with the tools to deliver outstanding service to internal colleagues.

Each program is carefully crafted to empower various customer-facing roles, enhancing their capacity to deliver exceptional service.

Vision, Energy & Passion To Serve

Putting your customer at the center of your business is essential for creating a service-focused culture. The most successful businesses understand this well. In this two-day customer service training course, we’ll inspire participants to become more customer-focused and passionate about providing excellent service. We’ll help them understand why customers choose a service and how to communicate better with them. By the end of this program, your staff will be energized and ready to deliver top-notch service that leaves a positive and lasting impression on customers.

Random Samples
Vision, energy & passion to serve

Pathways to service excellence

The most effective way to learn is by understanding a concept and then putting it into practice. That’s exactly what we’ll do in this training. We’ll grasp the concepts and then dive into hands-on activities to apply the skills. This way, you’ll leave with concrete and valuable customer service techniques that will greatly enhance your role as a professional customer service representative. If you’re aiming for improved customer feedback, delivering exceptional customer experiences, and ultimately increasing sales compared to last year, then this training program is tailor-made for you.

Random Samples
Pathways to service excellence

Find a way to say YES!
(Telephone customer service)

In this dynamic two-day call center customer service excellence program, we merge top-notch corporate training with powerful personal motivation. Throughout the training, agents will realize that they have the power to create meaningful change, and that each agent plays a pivotal role in the success of the business. This program emphasizes not only the importance of people, but also equips agents with the skills they need to forge stronger connections with customers. They’ll learn to provide outstanding customer experiences by showing empathy and taking responsibility for customer concerns. Through customer-centric strategies, they’ll address business challenges, foster customer loyalty, and construct bridges that put the customer at the heart of it all.

Random Samples
Find a way to say YES!

Passionate Retail Experts
(Retail Customer service)

Tailored for retail front line sales agents, this two-day customer service training program lays the groundwork for customer service excellence. It empowers agents to interact more effectively with customers, exude enthusiasm and dedication, and grasp the significance of positive communication. Attendees will gain the skills to handle difficult customer interactions and build strong customer relationships, ultimately delivering exceptional service.

Random Samples
Passionate Retail Experts

Setting others for success
(Internal Customer Service)

This workshop aims to enhance staff collaboration with colleagues and internal customers, a crucial element in achieving peak performance in today’s competitive workplace. Through a self-assessment tool, participants identify their primary communication style and gain insights on how to flex it for improved teamwork. The course focuses on honing communication proficiency, creating positive initial impressions, establishing appropriate expectations, self-management, and fostering collaborative abilities. After completing this workshop, participants will excel in working harmoniously with colleagues and team members.

Random Samples
Setting others up for success

Managing The Customer Experience

In today’s fiercely competitive business landscape, delivering an exceptional customer experience sets companies apart. This hands-on training workshop delves into the realm of Customer Experience (CX) and equips you with the essential tools to effectively manage it. Through practical exercises, participants will master the art of designing customer journey maps—a pivotal asset in elevating CX.

The workshop encompasses the core principles, methodologies, and top-notch practices in CX management. Whether you’re looking to deepen your understanding of CX or seeking the skills to craft and execute a winning CX management strategy, this workshop is tailored just for you.

Random Samples
Managing The Customer Experience

The Customer Service Excellence Series will teach you or help you teach others to

Discover the attitude, skills and knowledge needed to be a successful customer service representative.
Explain the importance of measuring & benchmarking service as well as the value of a lost customer.
Realign their thinking about customer complaints and understand the opportunities in each challenging customer situation.
Understand what true customer loyalty is and the importance of their role to ensure a positive customer experience.
Understand how far customer service has evolved and acknowledge the effect of social media.
Identify ways to deal better with the different customer generations.
Practice active listening and customer lifestyle questioning.
Learn useful memory tips and tricks to remember customers names and other details important to them.
Learn a quick technique for handling angry customers.
Identify 10 different best practice customer service techniques that can be used immediately back on the job.
Understand how their role is instrumental in delivering a high performance customer focused environment.
Clearly understand the attitude, skills and knowledge required to be a professional customer care representative.
Link what customers value to what successful retail agents need to be.
Understand the importance of making a great first impression.
Listen, ask questions, and interpret nonverbal messages more effectively.
Set and manage expectations of colleagues and team members..

The Fully Customizable Training package includes

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Review Game Included In Every Training Material Package
End your Training Course
on a high Note

End your training course on a high note with a fun competition to review your delegates’ understanding and retention.

Quickly and effectively review your course content and retain your delegates’ engagement to the very end using an exciting competitive review game delivered in PowerPoint to finish off your training course. Like all our training course materials, the PowerPoint game is fully customizable and can be used as the basis for creating similar review games within other training materials and courses.

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Buy now and download instantly the "Customer Service excellence series®"
with all 6 complete training programs

Great Value

For Money

Why is getting the "Customer Series Excellence Series®" a great deal versus buying separate programs?

Vision, Energy & Passion To Serve	$179.95
Pathways to service excellence	$179.95
Find a way to say … YES!	$179.95
Passionate retail experts	$179.95
Setting Others Up For Success!	$179.95
Managing The Customer Experience	$149.95

Total / Regular Price

$1049.75

Customer Service Excellence Series® You Only Pay	$599.95
You Save	$449.75

Customer Service Excellence Series®
5 Complete Courseware Packages in One

$599.95 $1049.75

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